Draft — not yet reviewed by an attorney.

RoofReach — Terms of Service

Last updated: September 3, 2026

1. Who we are

RoofReach ("RoofReach," "we," "us") is operated by RoofReach LLC, a Florida limited liability company, 4235 Marsh Landing Blvd, Apt 513, Jacksonville, FL 32250. These Terms govern your use of the RoofReach website, branded app, and related services (the "Service"). By using the Service you agree to these Terms. If your company has a signed services agreement with RoofReach, that agreement controls where it conflicts with these Terms.

2. The Service

RoofReach provides a data map, a branded field app, an estimator, and marketing/automation tools built for roofing companies. Where AI is part of a feature, we name it plainly — for example, Claude is used inside the app for company-knowledge lookup, onboarding support, and document handling. AI is a tool that supports your team; it does not close deals, replace employees, or replace door-knocking and cold calling on its own.

3. Accounts & access

Each customer's app is access-gated by a PIN issued to that company. Don't share your PIN outside your own company, and tell us if you believe it's been compromised. Each customer's deployment is isolated at the data-package level — your company's field data (knocks, pins, contacts, pricing) is built only into your own app and is never included in another customer's build.

4. Fees & payment

Fees, billing cadence, and any founding-rate terms are set out in your company's signed services agreement with RoofReach, not in these Terms. Where no separate agreement exists, pricing shown on the storefront at signing governs.

5. Your data

You own your own business data — your customer records, field activity, and the results your team enters into the app. RoofReach owns the Platform: the software, tools, data compilations, dashboards, workflows, and underlying technology that deliver the Service. Using the Service doesn't transfer ownership of the Platform to you, and nothing here transfers ownership of your business data to us.

On exit. If you stop using the Service, you keep your data; RoofReach keeps the Platform and the systems, tooling, and compiled data layers that make it up. When your subscription ends you have 30 days to export your data; we delete it within 30 days after that.

6. Owner lookup and storm/permit data

Some features — owner-name lookup, permit history, and storm/wind-event layers — draw on public-record sources and third-party data providers, not on data RoofReach originates itself. We do not guarantee the accuracy, completeness, or currency of that third-party or public-record data.

7. Acceptable use

Use the Service only for your own business's lawful operations. Don't resell, sublicense, copy, or reverse-engineer the Platform, and don't share app outputs with a RoofReach competitor. Don't use the Service to send communications that violate applicable law.

8. No insurance-claims assistance

RoofReach does not provide, and this Service is not, insurance claims filing, claims assistance, or date-of-loss determination. Nothing in the Service should be read as soliciting a homeowner to file an insurance claim.

9. No outcome guarantees

The Service is provided on a commercially reasonable, good-faith basis. RoofReach does not guarantee any specific number of leads, inspections, sales, or revenue, or that any planned feature will ship on a particular date. Features described as "on the roadmap" are not sold as present; when a feature ships, it appears in your app.

10. Support

Email support at ops@getroofreach.com, first reply within 48 business hours; app down → text 904-540-9834.

11. Term & termination

Your access continues under the terms of your services agreement (if any) or until either party ends it. RoofReach may suspend or end access for a material violation of these Terms. On termination, Section 5 (Your data) governs what each side keeps.

12. Limitation of liability

To the extent permitted by law, RoofReach is not liable for indirect or consequential damages arising from your use of the Service, and our aggregate liability is limited to the fees you paid RoofReach in the three months before the claim.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

15. Contact

Questions about these Terms: ops@getroofreach.com. RoofReach LLC, 4235 Marsh Landing Blvd, Apt 513, Jacksonville, FL 32250.

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